Terms of Service – SAN JOSE ALEXIS

Effective Date: October 27, 2026

Welcome to www.sanjosealexis.com, the official e-commerce platform operated by SAN JOSE ALEXIS. These Terms of Service constitute a legally binding agreement between you as a user, visitor, or customer of our website and SAN JOSE ALEXIS, whose registered business address is at 66 Avenue des Champs-Élysées, 75008 Paris, France. Our official contact email is [email protected] and our customer service hotline is +33 1 4070 0999. By accessing, browsing, or making purchases on our platform that offers cozy home essentials including bathroom shelves, food sealing clips, hanging hooks, laundry bags and a full range of other household goods, you confirm that you have fully read, understood, and agreed to abide by every provision laid out in these Terms of Service. If you do not consent to any part of these terms, you are not authorized to access our website or use any of our services.

1. Governing Law and Jurisdiction

These Terms of Service, and any separate supplementary agreements through which we provide you with products and services, shall be governed by, construed, and enforced in full accordance with the laws of France, excluding its conflict of law provisions. Any legal dispute, claim, or controversy arising out of or related to your use of our website, your purchase transactions, or the interpretation of these Terms of Service shall fall under the exclusive jurisdiction of the competent courts located in Paris, France. By using our services, you irrevocably consent to the personal jurisdiction of these courts and waive any objection to the venue of such proceedings. All transactions completed on our platform are deemed to be executed within the territory of France, and no cross-border legal provisions that conflict with French consumer protection regulations shall apply to the relationship between you and SAN JOSE ALEXIS unless explicitly required by mandatory local laws applicable to your residential region.

2. Definitions of Key Terms

For the purpose of these Terms of Service, the following terms shall carry the explicitly stated meanings below, unless the context clearly indicates a different interpretation:

‌“Platform” / “Website”‌: Refers exclusively to www.sanjosealexis.com, including all its subdomains, official mobile-adapted versions, and any future authorized iterations of the e-commerce platform operated by SAN JOSE ALEXIS.
‌“Services”‌: Refers to all functions and features provided on our platform, including product browsing, account registration, online ordering, payment processing, order tracking, customer support consultation, personalized recommendation services, and all other value-added features we make available to users from time to time.
‌“User” / “You”‌: Refers to any natural person or legal entity that accesses, browses, registers an account on, or completes a purchase transaction on our platform, whether as a guest visitor or a registered member.
‌“Products”‌: Refers to all physical tangible goods displayed for sale on our platform, covering but not limited to Utility Command Wall Hooks, Over The Door Hooks, Floating Bathroom Shelves, Food Sealing Clips, Mesh Laundry Bags, and all other home essential items listed in our product catalog.
‌“Transaction”‌: Refers to the full process starting from you adding a product to your shopping cart, completing payment confirmation, us processing your order, shipping the product, through to the final confirmed delivery of the item to the designated shipping address you provided.
‌“User Content”‌: Refers to all text, images, product reviews, feedback, comments, and other materials that users voluntarily upload, post, or submit to the public sections of our platform.

3. User Eligibility and Account Registration Rules

Before you create a user account or place an order on our platform, you confirm that you meet all the following eligibility requirements:

You have reached the full legal age of majority as defined by the laws of your country of residence, and you possess full civil legal capacity to enter into a binding commercial purchase agreement. If you are under the age of majority, you may only use our platform under the supervision and with the explicit consent of a parent or legal guardian, who shall take full legal responsibility for all your activities on our website.
You confirm that you are not listed on any international trade sanction lists, or restricted as a prohibited party under the laws of France, the European Union, or your local regulatory jurisdiction, and you will not use our purchased products for any purposes that violate applicable local or international laws.
When you complete the account registration process on our platform, you agree to provide only true, accurate, up-to-date, and complete personal information, including your valid full name, working email address, accessible contact phone number, and accurate billing and shipping addresses. You are solely responsible for updating your account information promptly to ensure our team can contact you smoothly for order-related notifications. You are fully responsible for safeguarding your account login credentials, and all activities conducted under your account shall be deemed to be authorized by you. If you detect any unauthorized use of your account, you must notify our customer support team immediately at [email protected]. We will not be liable for any losses incurred due to your failure to properly protect your account password.

SAN JOSE ALEXIS reserves the right to refuse registration, terminate existing accounts, or cancel orders at our sole discretion, if we reasonably determine that a user has provided false information, engaged in fraudulent transaction activities, or violated any provisions of these Terms of Service. Each individual user is only permitted to maintain one active account on our platform. Creating multiple duplicate accounts to evade purchase limits or conduct malicious bulk ordering is strictly prohibited, and we reserve the right to permanently restrict access for users who violate this rule.

4. Platform Usage Code of Conduct

By using our website and services, you agree that you will not engage in any of the following prohibited activities:

You will not use our platform for any illegal, unauthorized, or unlawful purposes, including but not limited to violating intellectual property laws, consumer protection regulations, or public security rules applicable in your region.
You will not upload, distribute, or spread any malicious software, computer viruses, worms, or any code that is designed to disrupt, damage, or restrict the normal functionality of our website infrastructure.
You will not reproduce, copy, duplicate, resell, or exploit any part of our website content, product images, service descriptions, or platform functions for commercial purposes without our explicit written prior authorization. All intellectual property rights including trademarks, logos, product images, text descriptions, and website design elements displayed on www.sanjosealexis.com are the exclusive property of SAN JOSE ALEXIS, and no unauthorized use is permitted.
You will not carry out any automated data scraping, crawling, or mass data collection activities on our website using any bots, spiders, or other automated tools without our prior written approval, to avoid imposing unreasonable load on our server infrastructure.
You will not post or upload defamatory, offensive, threatening, or illegal user content on our platform public sections, including product review areas. We reserve the right to remove any inappropriate user content at any time at our sole discretion, if we determine the content violates public order and good morals or infringes on the legitimate rights of third parties.
You will not impersonate the identity of other individuals or legal entities, or falsely misrepresent your affiliation with any other person or organization when submitting information on our platform.

Any violation of the above usage rules will result in immediate suspension or permanent termination of your access to our platform, and we reserve the right to pursue corresponding legal liabilities if your improper actions cause economic or reputational losses to SAN JOSE ALEXIS.

5. Transaction, Pricing, and Payment Terms

All product prices displayed on our platform are denominated in Euros, and are clearly marked before you proceed to the checkout page. The displayed product prices do not include applicable shipping fees, and for customers located outside of metropolitan France, may also exclude local import duties or value-added taxes that you are required to pay according to your local customs regulations. The final total order amount, including all product costs, shipping fees, and any applicable taxes that we can pre-calculate, will be fully displayed for your confirmation on the checkout page before you submit your payment.
We make every effort to ensure that all product descriptions, color display effects, and functional parameter information displayed on our website are as accurate as possible. However, due to differences in individual computer monitor display settings, we cannot guarantee that the actual color of the product you receive will be 100% identical to the effect shown on your screen. All product descriptions are for reference only, and we do not make any explicit or implied warranties beyond those required by mandatory French consumer protection laws.

We reserve the right to adjust the pricing of our products at any time, without prior individual notification to users. We also reserve the right to limit the maximum purchase quantity of certain high-demand products per user, per household, or per individual order, to prevent malicious bulk purchasing activities. If we detect that an order is submitted by a suspected reseller who intends to resell our products for profit, we have the right to refuse to process or directly cancel the relevant order, and issue a full refund to the original payment account.
Once you successfully complete the payment for your order, the transaction agreement between you and SAN JOSE ALEXIS comes into formal effect. All payment information related to your credit card or third-party payment accounts is processed through PCI DSS compliant third-party payment service providers, and we do not store your full sensitive payment card information on our own servers, to fully protect the security of your financial data.

6. Platform Service Provisions and Disclaimer

We make all reasonable commercial efforts to maintain the stable, uninterrupted operation of www.sanjosealexis.com. However, we do not guarantee that access to our website will be completely uninterrupted, error-free, or free from security vulnerabilities at all times. We may need to suspend platform services temporarily to carry out server maintenance, system upgrades, or security updates, and we will try our best to notify all users in advance through public announcements on our website homepage, when such planned service interruptions will affect normal use.
To the maximum extent permitted by applicable law, SAN JOSE ALEXIS shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from your use of our platform services, including but not limited to loss of profits, loss of data, or business reputation losses, unless such damages are directly caused by our gross negligence or deliberate misconduct.
We do not warrant that the information posted on our website is 100% accurate, complete, or up-to-date at all times. All content provided on our platform is for general reference only, and you confirm that any decisions you make based on information viewed on our website are made at your own sole risk. We are not obligated to update historical information posted on our platform in a timely manner, and all product promotional content on the page is subject to real-time adjustments.

7. Modification of Terms and Service Updates

SAN JOSE ALEXIS reserves the full right to modify, update, or replace any part of these Terms of Service at any time, in order to adapt to business adjustments, new regulatory requirements, or the launch of new platform functions. When we make material changes to these terms, we will update the effective date displayed at the top of this Terms of Service page, post the revised version prominently on the website footer of www.sanjosealexis.com, and send a notification email to all registered account holders at their reserved contact email address.
You are responsible for periodically checking this page to stay informed of the latest updated terms. Your continued access to our website and use of our services after the new revised terms are officially posted on the platform will be deemed as your full acceptance and agreement to the modified Terms of Service. If you do not agree to the revised terms, you must immediately stop accessing our website and discontinue using all our services.
Any new product functions, tool features, or supplementary services added to our platform after the latest effective date of these Terms of Service will also be automatically bound by the provisions of these Terms of Service, unless we explicitly announce separate independent terms for the new specific service.

8. Termination of Agreements

These Terms of Service shall remain in full effect until they are formally terminated by either you or us. You may terminate this agreement at any time by stopping all use of our platform services, and submitting a request to permanently delete your registered user account by contacting our customer support team.
We may immediately suspend or permanently terminate your access to all or part of our platform services, without prior notice, if we reasonably determine that you have violated any provision of these Terms of Service, your activities on the platform pose potential legal risks to us, or you have engaged in fraudulent or harmful behavior that infringes on the legitimate rights of other users. After the termination of the agreement, you no longer have the right to access your user account or any relevant data stored on our platform, but all provisions of these terms that by their nature should survive termination, including but not limited to intellectual property rights clauses, liability limitation clauses, and dispute resolution clauses, will remain legally valid and binding.

9. Contact Information

If you have any questions, comments, or formal inquiries related to these Terms of Service, you can contact our legal and customer service team via the following official channels:

Company Name: SAN JOSE ALEXIS
Official Website: www.sanjosealexis.com
Contact Email: [email protected]
Physical Address: 66 Avenue des Champs-Élysées, 75008 Paris, France
Customer Service Phone: +33 1 4070 0999

We will respond to all your legitimate inquiries within 3 working days after we receive your message during our normal operating hours from 9:00 to 18:00 CET, Monday to Friday.