SAN JOSE ALEXIS

Refund and Returns Policy

Effective Date: October 27, 2026

Welcome to the official Refund and Returns Policy of SAN JOSE ALEXIS, operated at our e-commerce website www.sanjosealexis.com. This policy sets out clear, consistent terms for all return and refund requests related to our full range of cozy home essentials, including bathroom shelves, food sealing clips, hanging hooks, laundry bags and other household goods we offer to customers across regions. Our core rule that applies to all transactions without exception is that ‌no standalone “refund only” requests will be approved under any circumstances‌, and all valid refund applications are strictly tied to the successful return of the purchased physical product to our designated return facility. By placing an order on our website, you confirm that you have read, understood, and fully agreed to all the terms outlined in this policy. For any questions about our policy, you may reach our customer support team at [[email protected]], via phone at +33 1 4070 0999, or visit our physical office at 66 Avenue des Champs-Élysées, 75008 Paris, France for in-person inquiries during business hours.

1. Eligibility Rules for Return Requests

To initiate a valid return request for your order, you must meet all of the following eligibility requirements within the specified time frame:

  • You must submit your formal return application to our customer support team within 30 calendar days from the date you successfully receive your ordered products. Any request submitted after this 30-day window will not be accepted for processing.
  • All returned products must be in their original, unused, undamaged condition, with all original factory packaging, user manuals, accessories, and accompanying labels fully intact. Products that have been installed, used for an extended period, damaged by improper operation, modified in any way, or stained with personal dirt do not qualify for return processing.
  • You are required to provide your original order number, valid proof of purchase from SAN JOSE ALEXIS, and clear photos or short videos that show the condition of the product you intend to return when you submit your return request.
  • ‌Strict No “Refund Only” Rule‌: We do not process any refund requests that do not involve the return of the physical purchased product. No full or partial refund will be issued to customers who claim dissatisfaction with the product, state they have discarded or lost the received items, or request a refund while keeping the ordered goods for continued use. This rule applies to all order scenarios, no exceptions will be granted for any individual customer requests.

2. Valid Return Scenarios We Accept

We process return applications exclusively for the following legitimate scenarios:

  1. ‌Received Wrong Item‌: If you receive a product that does not match the exact item you ordered from our store, you may initiate a return request. We will verify the mismatch after receiving the returned wrong item, and arrange for the correct product to be re-shipped to you at no extra cost, or process a full refund to your original payment method after the returned item is inspected and confirmed to be in unused condition.
  2. ‌Manufacturing Defects‌: If your purchased product arrives with confirmed factory manufacturing flaws that prevent normal use, including broken acrylic bathroom shelf panels, deformed sealing clips that cannot form an airtight seal, hanging hooks that cannot support the stated weight, or laundry bags with broken seams that tear on first use, you can submit a return application with clear proof of the defect. After we receive and verify the defective product, we will offer you a free replacement or a full refund to your original payment account.
  3. ‌Damaged in Transit‌: If the product you receive is visibly damaged due to improper handling during the shipping process, please contact our support team within 48 hours of delivery, provide photos of the damaged outer packaging and broken product, and we will guide you through the return process. Once we receive the returned damaged item, we will arrange a brand new replacement shipment at no additional charge for you.

3. Return Process You Must Follow

To ensure your return request is processed smoothly and efficiently, please complete the following steps in order:

  1. Contact our customer support team via email at [[email protected]] first to submit your return application, provide your order number, the reason for your return, and all required proof materials. Our support staff will review your submission within 2 business days, and send you an official return authorization number along with the exact address of our designated return warehouse. Return packages sent without an official return authorization number will be rejected by our warehouse and cannot be processed.
  2. Carefully repack the product you intend to return with all original accessories and packaging, stick the return shipping label we provide on the outer of the package, and send the parcel back to our designated warehouse. Unless the return is caused by our confirmed error (wrong item sent, verified manufacturing defect), you will be responsible for covering the full cost of return shipping fees.
  3. Our quality inspection team will fully examine the returned product within 5 business days after it arrives at our warehouse. We will notify you via email of the inspection result immediately after the check is completed. If your returned item passes our eligibility verification, we will proceed to arrange your replacement shipment, or process the corresponding refund to your original payment method.

4. Refund Terms and Post-Refund Notes

All refunds issued under this policy will only be processed after we have received, inspected, and fully approved the returned physical product, and no “refund only” requests without product return will be honored:

  • For eligible returns, refunds will be credited back to your original payment account within 7 to 14 business days, depending on the processing speed of your payment service provider or issuing bank. We are not responsible for any unexpected delays caused by third-party payment platforms.
  • Original shipping fees you paid at checkout are non-refundable, unless the return is caused by our confirmed error of sending wrong or defective items.
  • Customers who repeatedly submit invalid “refund only” requests, or make fraudulent refund claims, will have their accounts on www.sanjosealexis.com permanently restricted, and we reserve the right to pursue legal liability for any losses caused by malicious fraudulent claims.

If you have any further questions about our Refund and Returns Policy, please do not hesitate to reach out to our support team at any time via the contact information we provided above. Our working hours are 9:00 to 18:00 CET from Monday to Friday, and we will respond to all your inquiries as soon as possible.