SAN JOSE ALEXIS

Privacy Policy

Effective Date: October 27, 2026

Welcome to www.sanjosealexis.com, operated by SAN JOSE ALEXIS. We are committed to protecting the personal data and privacy rights of every visitor, customer and user who accesses our e-commerce platform, browses our curated home essentials, makes purchases, or interacts with our services in any capacity. This Privacy Policy is designed to clearly outline how we collect, use, store, share, and protect your personal information, as well as the full range of rights you hold in relation to your data, in full compliance with applicable global data protection regulations and industry best practices. By visiting our website, creating an account, placing an order, or using any of our platform features, you acknowledge that you have read, understood, and agree to the terms laid out in this policy.

1. Information We Collect From You

We only collect information that is necessary to deliver our high-quality shopping experience, process your orders smoothly, and provide you with personalized, relevant service for our collection of cozy home essentials including hanging hooks, food sealing clips, bathroom shelves, laundry bags and more. The categories of information we may gather include:

1.1 Information You Provide Directly to Us

  • ‌Account and Registration Data‌: When you create a user account on our website, we collect your full name, valid email address, password, and optional contact preferences that you voluntarily submit.
  • ‌Order and Transaction Data‌: When you complete a purchase on our store, we collect your full billing address, shipping address, phone number, payment method details (we do not store full credit card numbers, all sensitive payment processing is handled through PCI DSS compliant third-party payment gateways), and order history including records of the products you add to your cart, save to wishlists, or purchase.
  • ‌Communication Data‌: If you reach out to our customer support team via email at [email protected], phone at +33 1 4070 0999, or our website contact form, we collect the content of your messages, your contact details for follow-up, and any additional information you choose to share with us related to your orders, product inquiries, or feedback requests.
  • ‌Voluntary Submitted Data‌: We may collect additional information you choose to provide when participating in promotional surveys, contest entries, product review submissions, or other optional interactive features on our platform.

1.2 Information We Collect Automatically When You Use Our Website

  • ‌Device and Technical Data‌: We automatically collect information about the device you use to access our website, including your IP address, browser type and version, operating system, time zone setting, browser plug-in types and versions, device identifiers, and network information.
  • ‌Usage and Browsing Data‌: We track details of your visits to our website, including the pages you view, the links you click, products you browse, search queries you enter, page response times, download errors, length of visits to certain pages, and navigation pathways across our entire site, from the homepage to our New Arrivals section, product catalog pages, cart and checkout pages.
  • ‌Cookie and Tracking Technologies Data‌: We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience. These technologies help us remember your preferences, recognize you when you return to our site, analyze website traffic, and deliver customized content and promotional offers relevant to our home essential product line. You can adjust your browser settings to refuse cookies at any time, though this may limit some full functionality of our e-commerce platform.

2. How We Use Your Personal Information

We utilize your collected personal data exclusively for lawful, transparent purposes related to operating and improving our e-commerce service, and we never process your information in ways that are incompatible with the purposes outlined in this policy. The core uses of your data include:

  1. ‌Order Fulfillment and Transaction Processing‌: We use your order details, shipping address, and contact information to process your purchase, arrange product delivery, send you order confirmation updates, shipping tracking notifications, and resolve any issues related to your transaction including returns, refunds, and exchanges in line with our official Refund and Returns Policy.
  2. ‌Website Functionality and User Experience Optimization‌: Your technical browsing data and usage patterns help us troubleshoot website errors, improve site performance, customize the layout and product recommendations on our platform, and ensure all visitors can smoothly browse our full range of products from Utility Command Wall Hooks to Floating Bathroom Shelves, access checkout features, and enjoy a seamless shopping journey.
  3. ‌Customer Support and Service Delivery‌: We use your contact information and communication records to respond to your inquiries, resolve post-purchase issues, provide technical support for website features, and keep you informed about updates to our Terms of Service, Shipping Policy, or other platform operational changes.
  4. ‌Personalized Marketing and Promotional Communications‌: With your explicit opt-in consent, we may send you email newsletters, exclusive offers, updates about New Arrivals of cozy home essentials, limited-time discount notifications, and information about promotional events at SAN JOSE ALEXIS. You can opt out of marketing communications at any time by clicking the unsubscribe link included in every marketing email, or sending a request to our support team at the contact details listed below.
  5. ‌Security and Fraud Prevention‌: We process your personal data to verify user identities, monitor for unauthorized account access, detect and prevent fraudulent transaction activities, protect our website from malicious cyber threats, and safeguard the safety of all our customers’ personal and payment information.
  6. ‌Legal Compliance‌: We may process and retain your personal information when required to do so by applicable law, regulatory authorities, valid court orders, or legal proceedings, to comply with all our legal obligations as a business operating in France and serving customers across the European Union and global regions.

3. Information Sharing and Disclosure

We will never sell, rent, or trade your personal identifiable information to third parties for their independent marketing purposes without your explicit prior consent. We may only share your information with carefully selected third parties in the following limited circumstances:

  • ‌Trusted Service Providers‌: We share necessary data with vetted third-party service providers that support our business operations, including PCI-compliant payment processors to handle your payment transactions, professional shipping and logistics partners to deliver your ordered products to your specified address, cloud hosting providers that securely store our website data, email service providers that manage our customer communication systems, and website analytics partners that help us understand user behavior on our platform. All these third parties are bound by strict data protection agreements that require them to protect your personal information to the same high standard we maintain, and prohibit them from using your data for any unauthorized purposes.
  • ‌Business Transfer Circumstances‌: In the event of a merger, acquisition, reorganization, sale of all or a portion of our company assets, or other similar corporate transaction, your personal information may be transferred as part of the business assets. We will provide explicit advance notice to all affected users before any such transfer of personal data takes place, and ensure the new entity continues to protect your personal information in compliance with this Privacy Policy.
  • ‌Legal Authorized Disclosures‌: We may disclose your personal information if we are required to do so by applicable law, government request, court order, or other legal process, or if we reasonably believe that disclosure is necessary to protect our legal rights, protect the safety of our customers, our staff, or the general public, or investigate potential violations to our Terms of Service.

4. Data Storage and Security Protection

All of your personal information is hosted on secured, encrypted servers operated by our trusted compliance-focused hosting partners. Our business office is located at 66 Avenue des Champs-Élysées, 75008 Paris, France, and all data processing operations follow strict European data protection regulatory requirements.
We implement a comprehensive set of industry-leading technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include end-to-end SSL encryption for all data transmitted between your browser and our website, regular security audits and vulnerability testing, role-based access controls that limit employee access to personal data only to the extent necessary to perform their job duties, regular staff data protection training, and secure off-site encrypted backups for all stored information.
While we constantly update and improve our security systems to protect your data, please note that no method of data transmission over the internet or electronic storage is 100% invulnerable, and we cannot guarantee absolute, unqualified security of your information, but we will make every commercially reasonable effort to safeguard it in line with global best practices.

5. Your Data Protection Rights

Under applicable data protection regulations, you hold a full set of enforceable rights over your personal information. At any time, you may exercise the following rights by submitting a request to our data protection team via our contact information listed later in this policy:

  1. ‌Right of Access‌: You can request a complete copy of all personal information we hold about you, including details about how we process your data, who we have shared it with, and how long we retain it.
  2. ‌Right to Rectification‌: If you find that any of your personal information stored on our platform is inaccurate, incomplete, or out of date, you have the right to request that we correct and update that information immediately.
  3. ‌Right to Erasure‌: You may request that we permanently delete all your personal information from our systems, under circumstances where the information is no longer necessary for the original purposes we collected it for, you withdraw your consent for processing, or you object to the processing and there are no overriding legitimate legal grounds for us to retain the data.
  4. ‌Right to Restriction of Processing‌: You have the right to request that we temporarily suspend processing of your personal data, in scenarios where you contest the accuracy of the data, the processing is unlawful but you do not want us to delete the data, we no longer need the data for our processing purposes but you require it for legal claims, or you have objected to our processing and we are verifying our legitimate grounds for processing.
  5. ‌Right to Data Portability‌: You can request to receive all the personal data you have provided to us in a structured, commonly used, machine-readable format, or request that we transfer this data directly to another data controller where technically feasible.
  6. ‌Right to Object‌: You have the right to object to our processing of your personal data at any time, for purposes including direct marketing activities, or processing based on our legitimate business interests, and we will cease processing your data unless we can demonstrate compelling legitimate grounds that override your rights and freedoms, or the processing is required for legal claims.
  7. ‌Right to Withdraw Consent‌: For any data processing activity that you previously provided explicit consent for, you can withdraw that consent at any time, without affecting the lawfulness of processing that was carried out before your consent was withdrawn.

We will respond to all valid user rights requests within 30 calendar days of receipt, free of charge. For excessively repetitive, manifestly unfounded, or excessive requests, we may charge a reasonable administrative fee or decline to act on the request with a clear written explanation to the user.

6. Data Retention Period

We will only retain your personal identifiable information for as long as it is strictly necessary to fulfill the specific purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. For customers who have placed orders on our store, we retain core order-related data for a minimum of 10 years to comply with French and EU commercial accounting and tax regulations. For users who have subscribed to our marketing newsletters but have not placed any orders, we retain their email contact information until they opt out of marketing communications or request deletion of their data. For anonymous browsing usage data, we will de-identify or delete it within 24 months of collection. After the applicable retention period ends, we will securely erase or irreversibly anonymize all of your personal information.

7. Protection of Minors

Our e-commerce platform www.sanjosealexis.com is a general audience home goods shopping website, and we do not intentionally collect personal information from any individuals under the age of 16. If you are a parent or legal guardian and discover that your child has provided us with personal information without your consent, please contact us immediately using the contact details below, and we will promptly take all steps to delete that information completely from our systems.

8. Third-Party Links

Our website may contain hyperlinks to external third-party websites, including partner product review platforms, social media sharing pages, or related resources that are not operated or controlled by SAN JOSE ALEXIS. This Privacy Policy only applies to information collected and processed on our own website. We have no control over the privacy practices, content, or policies of these third-party sites, and we cannot be responsible for their terms or data protection measures. We strongly recommend that you review and read the official privacy policy of every external website you visit after leaving our platform.

9. Updates to This Privacy Policy

We may periodically update and revise this Privacy Policy as needed to reflect changes in our business operations, new regulatory requirements, or new features we introduce to our e-commerce platform. When we make material changes to this policy, we will update the effective date at the top of this page, post the revised version prominently on our website, and send a notification to all registered account holders via the email address we have on file. Your continued use of our website after the revised policy is published will constitute your acknowledgement and acceptance of the updated terms.

10. How to Contact Us

If you have any questions, concerns, comments, or formal requests related to this Privacy Policy, or any matter related to how we handle your personal information, you can reach our dedicated data protection team using the following contact details:

  • Company Name: SAN JOSE ALEXIS
  • Website: www.sanjosealexis.com
  • Email Address: [email protected]
  • Physical Contact Address: 66 Avenue des Champs-Élysées, 75008 Paris, France
  • Contact Phone Number: +33 1 4070 0999

If you believe that our processing of your personal information has violated applicable data protection regulations, you also have the right to submit a formal complaint to your local national data protection supervisory authority at any time.