Shipping Policy – SAN JOSE ALEXIS

Effective Date: October 27, 2026

This Shipping Policy is officially issued by SAN JOSE ALEXIS, the operator of e-commerce website www.sanjosealexis.com, to clearly define all rules and terms related to order delivery, shipping rates, delivery timelines, and relevant service provisions for customers purchasing our curated cozy home essentials including bathroom shelves, food sealing clips, hanging hooks, laundry bags and other household goods. All customers who place an order on our website automatically confirm that they have read, understood, and fully agreed to the terms specified in this policy. If you have any questions about our shipping arrangements, you can reach our dedicated logistics support team via email at [[email protected]], contact phone +33 1 4070 0999, or visit our physical address at 66 Avenue des Champs-Élysées, 75008 Paris, France for in-person consultation during regular business hours from 9:00 to 18:00 CET, Monday to Friday.

1. Order Processing Timeline

Once you successfully complete your payment for an order on www.sanjosealexis.com, our team will start processing your purchase immediately. All orders placed before 14:00 CET on working days will be arranged for packaging and dispatched on the same day. Orders submitted after 14:00 CET, on weekends, or on official public holidays in France will be processed and shipped on the next following business day.
Before dispatching your package, our staff will conduct a double quality check on every product in your order, verify that the items match your order details, confirm all accessories and original packaging are intact, to make sure you receive your home essentials in perfect condition. You will receive an automated order confirmation email after your payment goes through, and a separate shipping notification email with your unique tracking number as soon as your parcel leaves our warehouse.

2. Shipping Coverage and Delivery Timeframes

We currently provide shipping services to all regions in the European Union, the United Kingdom, the United States, Canada, and most mainstream global regions. The estimated delivery time for different service zones is calculated from the date your order is dispatched from our warehouse:

Metropolitan France: 2 to 4 business days for standard shipping
Rest of European Union regions: 3 to 7 business days for standard shipping
United Kingdom, United States, and Canada: 7 to 12 business days for standard international shipping
Other eligible global regions: 10 to 18 business days for standard international shipping
Please note that the estimated delivery windows we list are reference values only. Delays caused by uncontrollable factors including adverse extreme weather conditions, local customs clearance processes, unexpected public health incidents, or local postal service operational adjustments are beyond our control, and we will not be liable for compensations arising from these situations. Our support team will proactively assist you to track the status of your parcel and coordinate solutions if your delivery is severely delayed beyond the maximum estimated timeframe.

3. Shipping Rate Rules and Free Shipping Eligibility

To deliver a cost-effective shopping experience for all customers, we adopt tiered flat-rate shipping fees based on your delivery destination, and the exact shipping charge will be clearly displayed for your review at the checkout page before you confirm and submit your payment:

Standard shipping fee for metropolitan France: €4.99
Standard shipping fee for other EU regions: €7.99
Standard shipping fee for UK, US, and Canada: €12.99
Standard shipping fee for other eligible global regions: €17.99
As prominently displayed on our website homepage, we offer ‌FREE SHIPPING ON ORDERS OVER €80‌ for all qualified orders. If the total pre-tax value of the products in your cart reaches or exceeds €80, the corresponding shipping fee will be automatically deducted from your total order amount at checkout, no extra shipping charges will be applied to your purchase. Free shipping will be automatically applied to all eligible orders with no additional action required on your part.

4. Parcel Delivery and Receipt Arrangements

Once your package arrives at your designated shipping address, the local courier provider will follow their standard delivery procedures to complete the handover. If no one is available to sign for the parcel at the time of the first delivery attempt, the courier will leave a delivery notification slip at your door, and you can reschedule a suitable redelivery time or pick up the parcel at the local courier service point specified on the slip within 7 calendar days.
We highly recommend that you inspect the outer packaging of your parcel carefully before signing for receipt. If you notice that the outer package is severely deformed, soaked, or has obvious signs of being opened, you have the full right to refuse to sign for the damaged parcel, and contact our support team immediately. We will arrange for a replacement shipment for you as soon as possible after you notify us of the issue.

5. Customs and Import Duty Notes for International Orders

For customers located outside the French metropolitan area, especially those ordering from non-EU regions, please note that you may be required to pay local import duties, value-added taxes, or related customs processing fees according to the tariff regulations of your destination country. These additional charges are determined and collected by your local customs authority, and are the sole responsibility of the recipient of the parcel. We recommend that you check the local import policy and relevant tax rules of your region before placing an order, to avoid any unexpected extra costs when you clear your parcel through customs. We will not be responsible for any customs duties or additional fees that may be incurred for your international order.

6. Lost or Damaged Parcel Solutions

In the very rare case that your parcel is confirmed lost by the courier provider during transit, or the products inside are proven to be damaged due to improper handling in the shipping process, you can contact our customer support team with your order number and the corresponding proof materials. After we verify the situation with the logistics partner, we can offer you two optional solutions: arrange a brand new re-shipment of all the products in your original order completely free of extra charge, or issue a full refund of your total order amount back to your original payment method, based on your preference.

We reserve the right to update and adjust this Shipping Policy when necessary to accommodate operational changes or updated regulatory requirements. The revised version will be posted with an updated effective date on our official website, and we will send notification to all registered account holders via their contact email on file. If you have any further inquiries about our shipping services, feel free to reach out to our team at any time.